Spectrum billing how to#

A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment.

Spectrum billing how to#

You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. Billing Representatives make a real difference to their residential customers and the company. It's about building relationships and turning the knowledge you gain in training into customer service wins. If you’re ready to grow your skills, this is an opportunity with a lot of potential.

Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.īenefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Profile: A flexible communicator and good listener who can multitask to solve problems. įull-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships. The next hiring class begins IN OFFICE on. No remote position offered.Īpply and complete the online assessment test without delay to be further considered for this great career opportunity. This is an IN OFFICE position in Blue Ash, Ohio.